HP Re-Brand – Great Case (slash) Study.

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Fellow Melbournite Julian Thompson shares a case study for my previous employer, HP, and really do like the 2011 example in it's simplicity, but 2021? Just me that see's this as 'Slash'? : )

Posted by Stephen Scott
          

Google Turns Telstra NumptyLand Into AndroidLand.

Many years ago Telstra really thought they were 'all that' (and a bag of xxxl potato chips). They believed Sensis, their woeful search engine, (now in 2011 powered by Google. Ah sweet irony.) was what Australian's wanted. Sensis was better, faster, and that Android was to just be ignored.

They then put all their eggs in the iOs/Apple basket, and as usual, another not so smart move by the monopolistic giant. 

The (then) CEO quipped;

 Google Schmoogle

&

We’re outgrowing Google in Australia. We’re doing more, we’re growing faster and we have more capability, because we’re more relevant.

Taxi for Telstra CEO please... 

So nice to finally see Telstra has rebranded, removed (some of) the arrogance, grown up, wised up, and told the latest CEO to shut up. Finally realising that if you want to get anywhere in this world that listening and collaboration, along with offering customer choice, is the only way forward... Someone at least has now empolyed a brain cell, and the often vastly customer devoid Telstra flagship Australian store, is now partially overtaken as the world's first Android store, called 'AndroidLand' in right here in Melbourne; 

2012 is going to be a little bit greener.

 

(thx Paul)

Posted by Stephen Scott
          

RMIT University is refreshing, mobile and open...

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I rarely ever talk about my work here on this site, but we've undertaken some major work recently that I think is worth sharing.

It's been three years since we took a redesign at RMIT, and in this case, we've only taken a refresh rather than a full redesign so far. Simply put, most web sites these days are incredibly hard work to change. As businesses realise the importance of digital media, every step becomes more careful, more planned, more throrough and more and more stakeholders are involved. 

Talking with colleagues in the education and other sectors at several social media conferences recently, it's became clear that finally (finally!) over the last few years business have realised how crictical your brand and digital presence is across your site, partners sites, social and mobile. 

So with that in mind it was rewarding we could finaly make some of those changes recently. And with a successful site refresh done in recent weeks, a very successful mobile site for our Open Day today (see below), and an amazingly successful Open Day offline and online campiagn I'm very proud of all of the work we have done in the organisation. Only possible thanks to some very hard work, lots of debate and a large amount of people who have worked with us on all these projects and helped make them a reality. 

Now the really hard work begins : )

3wxdhtve4auy

 

Posted by Stephen Scott
          

7-Up gets a rebranding. No Cool Spot or Fido Dido in sight.

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7-Up got a makeover in the last few months which I missed and it's looking good. Beautiful logo design, and am not missing the angled 7 of old.

Apparently no rebranding happening in the USA which is odd, being the giant soda guzzlers the market is, but it turns out in the USA the brand is owned by Dr.Pepper Snapple Group, and all over the rest of the world we have Pepsico owning it. Kinda daft for such a large brand to not unite. However, the USA are getting retro 70's and 80's designs of 7-Up with 'real sugar' flashed across the product.

Wow. Sugar just became 'retro'...

Check out the beautiful vintage artwork in the sites history section.

The new brand still shows the iconic red dot, and new yellow and old green for lemon and lime. It's one thats always been very iconic to me, and was a favourite drink of mine as a kid and this is a really nice fresh brand update that really works.

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Posted by Stephen Scott
          

Starbucks logo (R)evolution.

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Many big brands are sadly only just now realising through Social Media, that they have deeper connections with customers than previously thought.

That, and of course they know that the deeper they (ahem) penetrate their customers hearts and minds, the more money and brand loyalty they get.

Say what you like about my favourite coffee chain, they make a lot of people buy $5 coffee and more every day, and that's only about to get bigger.

As many brands wake up to expanding into experiences, changes are beginning to happen. I'm deeply attached to the 2nd and 3rd gen Starbucks logo. And while I don't want to change, and many fans have been vocal about the change, new customers are joining along with new generations and new options for the brand.

Starbucks ventures into digital networks is just one of may avenues they intend to apply their experiences too, and with large retail sales of coffee and tea merchandise, more will come.

 

Starbucks chief executive Howard Schultz explained the change as part of Starbucks strategy to expand beyond its core product."Even though we have been, and always will be, a coffee company and retailer, it’s possible we'll have other products with our name on it and no coffee in it,” he said in a statement.

But branding experts are critical of the logo change, likening it to the ill-fated attempt by US clothing chain Gap to change its well-known logo in late 2010. A social media backlash eventually forced Gap to revert to its original logo.

Erminio Putignano, managing director of FutureBrand Australia, says companies need to consider their business culture when creating a logo to avoid having to change it later. “More and more, brand management is about the culture. [It’s about] the people behind the start-up and the staff,” he says.

Green tea latte here I come.

 

Posted by Stephen Scott
          

How do colours affect purchases? In many psychological ways...

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Sat on this for weeks, but only getting a chance now to post this great info graphic of how colour affects your experience of the web so much.

And you thought you bought that thing cos you needed it! 8D

Thanks to Mrs. 'I am reading every link on the interwebs' Iza B for the share.
If your a web head follow her; http://twitter.com/mr0wka18

Posted by Stephen Scott
          

Starbucks continues to get customer experience right with free Digital network.

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Good article on mashable showing how the free Wi-Fi Starbucks offered in the USA to everyone recently, was a very clever move. And one that dives them deeper in to the hearts and emotions of those that love their brand and products.


So free or subsidised Wi-Fi. That's already a huge 'WIN' for their customers, and already winning huge brownie points from that alone. However when you witness and read the layers they can glean from this, and the depth of engagement it can give it out, all other issues and concerns fall to the side.

Hopefully others will catch on much more.

Customer experience WIN yet again for the Seattle grown coffee shop.

Posted by Stephen Scott
          

Super Delicious Ingredient Force! Another brand gets the marketing right.

Look at your brand, now back to Taco Bell, now back to your brand.. now back to..Taco Bell. Sadly, not everything can be inventive as Old Spice, but we are sure as hell getting some great brands like Old Spice and recently Taco Bell and Toyota engaging in new, fresh, and just plain kick ass, non corporate bullshit ways. And, they are benefiting from it all greatly. I'm on a horse.

Okay enough of that ad, I promise, but see how ingrained it has become?

So the above video is for Taco bell, doing a retro 70's stylee, Saturday morning, badly drawn and acted cartoon angle. Just the stuff I grew up on and lusted to watch more of, and internet audiences love to share. Clichéd to say viral, but a well known label, and fitting.

This video is the second in a series. #1 got half a million views with very little effort. The scripts are very on the money and unashamedly go after a hip, adult swim and very stoner audience, especially with their tongue in cheek 'munchies' take.

Add in the 1st episode, a fun retro web site (scroll to the right, and keep scrolling), some nice facebook and twitter accounts for the superheroes, and all done in very subtle Taco Bell branding throughout.

One huge problem about all these great ads recently. The brand awareness, like the internet is global, and yet the Toyota, Old Spice and Taco Bell are all for USA products. Well, they are least building awareness and desire for the products should they come to Australia. (Come back Taco Bell, I love you!)

We really do need some superheroes to sort this regionalism out. To the El Camino!

Posted by Stephen Scott
          

Coke's realisation that the customer comes first...

So Coca-Cola offers up some of it's Social Media/Marketing secrets, so it had my attention already as one of the worlds biggest brands. So-so at the beginning, Social Media, blah, Zzzz, but wait, WTF, slide fifteen is where this really grabbed me, and it's refreshing (no pun intended) to see, someone so big get what has to be done, to really work with customers in today's world;

1. Effectively stating they now understand that they need to be in this for the long term gain, and not just short term gain as Coke has been in the past.

2. "less about us-more about them" (Holy bejeezuz, not often you get large corporations to wake up to this...might seem common sense for many but this is amazing to see Coke get this.)

3. "Viral" is not a strategy.

I'm loving being on the edge of change for brands today and watching the world begin to click on to the fact that the customer experience, (y'know the guys who buy your stuff) kinda matters!

Now that's the real thing. (Ok bad pun sadly intended)

Posted by Stephen Scott
          

Tik Tok...Time for customers to do what they want with your product.

Singer Ke$ha (she must be cool cos y'know she has a dollar sign in her name) or label Sony could not have foreseen the massive reaction that this song has sparked across the web and beyond.

A little history; the single is released with it's own official video (not all that good). The super catchy pop beats, and Ke$sha's lack of ugly helped this become a huge worldwide hit. The end right? On to the next single? Nooo, before you can say 'web community - engage!' They kinda did, and off they went with mash-ups galore, and one of the best and first, was the below, rather excellent Star Wars Version:

A great interpretation, and for most of us we thought that was it, but then the amazing happened... I'm watching the Simpsons a few weeks ago and the very traditional opening sequence and theme gets replaced with this phenomenal version (The time and money alone spent here, as well as legal issues between fox and Sony are worth thinking about); 

Well thats gotta be it right? And I would have banked that was it, no more heights to achieve, but this thing has wings, and also not to be outdone by George Lucas fans, the 'trekkies' get their own also excellent mash-up; (Thnx Sam C for sharing)

Now whats the big fuss about all this? Just some videos, right? T Wrong, the fact that gets me on watching all these is that after all the wails and moans about Digital Rights Management (DRM), lawsuits galore for using copyrighted tunes, and bitter complaints from the media industry about us the customer, all of a sudden it's quite okay for everyone including a major animation studio to get thier mash up on?

This is a huge change, and without a doubt (as many a web head would have told you for years) is doing Ke$ha no harm. In fact she'll soon be adding several more dollar signs to her name as this gets more and more exposure. Nearly a million views on each version I've shown above alone, never mind the worldwide viewer-ship of the Simpsons TV & DVD sales.  

Yet sadly this is still an exception, and I encounter content everyday that is still locked down, restricted, region locked, and hobbled by legal nonsense. Many YouTube Music videos for example still wont allow basic embedding and sharing. (Do you want exposure? Why even have your product online if it can't be shared?)

When customers can make videos for $0.00 to record labels, ask for nothing in return, and promote your product for you? It truly is time to wake up if you manage a brand, and start losing some control to gain more, and let customers play with your product before your time is up.

Posted by Stephen Scott