This is exactly how many organisations treat our customers today. Scarily accurate.
Stephen Ross Scott.com™
Untangling the Interweb...
Web Geek™, Senior Manager, Digital @RMIT, a social media maven, Google-aholic, simplicity, UX and customer experience advocate, and a bit of a Star Wars nut. Hit my Google + profile below for more info. Kthnxbai! 
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